1. Check our Online FAQ's First. Most questions can be answered and most problems can be solved by checking our Online Technical Support Site. Visit us at http://techsupport.sunburst.com/. 2. Can't Find Your Answers Online, Submit a Support Ticket. Click here to give us specific details as to what your question or problem is. Be as specific as possible and let us know what you've tried out on our Online Technical Support Site. 3. Still Not Resolved, Leave us a Message. We'll do our best to get back to you as quickly as possible. Please follow the instructions below to make the process as efficient as possible. Let us know what you've tried from the Online Technical Support Site as this will help us diagnose the problem. Please leave us the following information: - Name - Phone Number with Area Code - What Product - What Version (Network, Standalone, Web) - What Operating System are the clients running - What Operating System is the server running (if applicable) - A detailed description of the problem including steps to repeat the problem. Sunburst Published Programs Toll-Free: 1-800-338-3457 Hours: 8:00 am - 4:30 pm CST